Refund & Cancellation Policy

At Royal Sparkle Cleaning Services LLC, we understand that plans can change. This policy outlines our refund and cancellation procedures to ensure transparency and fairness for all customers.

1. Cancellation Policy

1.1 Cancellation by Customer

We understand that circumstances change. Here's how our cancellation policy works:

1.2 How to Cancel

To cancel your booking, you must submit a written cancellation request via:

• Email: info@royalsparkle.services
• WhatsApp: +971 55 335 6809

Please include your booking number and the reason for cancellation in your request.

1.3 Cancellation by Royal Sparkle

We reserve the right to cancel a booking in the following circumstances:

• Service personnel unavailability due to unforeseen circumstances
• Unsafe working conditions at the service location
• Customer failure to provide accurate access information
• Payment failure or declined transaction
• Force majeure events (natural disasters, government orders, etc.)

If we cancel your booking, you will receive a full refund within 7-14 business days.

2. Refund Policy

2.1 When Refunds Are Issued

Refunds will be issued in the following situations:

• Timely Cancellation: More than 12 hours before scheduled service
• Service Not Provided: We fail to deliver the booked service
• Company Cancellation: Service is cancelled by Royal Sparkle
• Payment Error: Duplicate or incorrect charge on your account

2.2 When Refunds Are NOT Issued

• Service has already been completed
• Late cancellation (less than 12 hours before service)
• Customer no-show or failure to provide access
• Customer dissatisfaction without valid grounds (see Quality Guarantee below)
• Change of mind after service delivery

2.3 Refund Processing Time

Approved refunds will be processed as follows:

Note: Additional processing time may be required by your bank or payment provider (typically 3-5 business days).

2.4 Partial Refunds

Partial refunds may be issued in cases where:

• Only part of the service was cancelled
• Service was partially completed due to circumstances beyond our control
• Customer requested to stop service midway

3. Rescheduling Policy

We offer flexible rescheduling options to accommodate your changing schedule:

To reschedule your appointment, contact us via:

• Email: info@royalsparkle.services
• WhatsApp: +971 55 335 6809
• Phone (Calls Only): +971 56 476 7078

4. Quality Guarantee

We stand behind the quality of our work. If you're not satisfied with the service:

4.1 Reporting Issues

Issues must be reported within specific timeframes:

Reports outside these timeframes may not be considered for refund or re-service.

4.2 Resolution Options

Based on the nature of your concern, we may offer:

• Re-service: We'll send our team back to address specific areas (preferred option)
• Partial Refund: For minor issues that don't require re-service
• Full Refund: In rare cases of complete service failure
• Service Credit: Discount on your next booking

5. Payment Terms

• All prices are quoted in AED (United Arab Emirates Dirham)
• Payment must be completed before or immediately after service delivery
• We accept credit cards, debit cards, and cash
• Card payments are processed securely through Stripe
• Royal Sparkle does not store your credit card information

6. Special Circumstances

6.1 Weather-Related Cancellations

In case of extreme weather conditions that prevent safe service delivery, both parties may cancel without penalty. Full refund or free rescheduling will be offered.

6.2 Emergencies

We understand that emergencies happen. In case of documented emergencies (medical, family, etc.), we may waive late cancellation fees at our discretion. Please contact us as soon as possible.

6.3 Recurring Services

For customers with recurring service contracts, different cancellation terms may apply as specified in your service agreement.

7. Dispute Resolution

If you have a dispute regarding a refund or cancellation, please contact us first to resolve the matter. We are committed to finding a fair solution. Unresolved disputes will be subject to the governing law specified in our Terms & Conditions.

8. Changes to This Policy

Royal Sparkle reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.

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